How long does shipping take?
Orders are processed in 1–3 business days and typically arrive within 7–15 business days. You'll receive a tracking number by email once your order ships.
Where do you ship from?
We work with trusted partner suppliers and ship worldwide. Delivery times vary by location.
Are your products safe?
Our products are cosmetic skincare items. We recommend patch-testing any new product before full use, and discontinuing if irritation occurs.
Can I return a product?
Unopened items can be returned within 14 days. For hygiene reasons, opened skincare cannot be returned unless it arrived damaged or defective. See our Refund Policy for details.
How do I use gua sha and snail essence?
Gua sha: glide the stone gently upward across your face after applying your essence. Snail essence: apply a few drops after cleansing, before moisturizer.
I have a problem with my order — what do I do?
Reach out through our Contact page with your order number and we'll get back to you within 24–48 hours.